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Account Unblock Agent

Operations · 7 steps · model claude-haiku-4-5 + tools

Handles customer requests to unlock their account. Checks lock status, identifies the reason (garnishment or no specific reason), verifies 2FA where applicable, escalates to a human reviewer, then either notifies the customer of the active garnishment or unlocks the account.

Cases processed
60
Avg latency / case
8.8 s
Avg cost / case
€0.0000
Human-review rate
90%
Approval rate
29.6%

Process map — what the agent actually does

60 runs · 4 distinct paths · click a variant on the right to isolate

60 cases54 casesif garnishment found25 cases25 cases25 cases38 casesif no reason found16 cases16 cases16 casesif fraud suspected13 cases13 casesif not locked6 casesReceive unlockrequest via email60 · 100 msGoogle WorkspaceCheck if account is locked60 · 200 msSAPIdentify lock reason (LLM)54 · 700 msClaudeVerify garnishmentwith treasury25 · 900 msSAPCheck garnishment status25 · 300 msSAPSend for human review54 · 7.7 sSalesforceSend decisionemail to customer54 · 200 msGoogle WorkspaceUnlock account16 · 200 msSAPCheck fraud risk score13 · 700 msClaudeSend 'no action needed' email6 · 200 msGoogle Workspace
0%10%20%30%40%
share · cases
avg cycle
#1
41.7% · 25
9.8 s
#2
26.7% · 16
10.1 s
#3
21.7% · 13
9.1 s
#4
10.0% · 6
500 ms
60 cases · 4 variants1 selected · 25 cases
Outcome distribution across 60 runs
kept-locked-garnishment
25 (41.7%)
auto-unlocked
16 (26.7%)
raised-to-fraud-team
13 (21.7%)
not-locked
6 (10%)
Slowest steps (avg latency across all runs)
1Send for human review
7.7 s54 hits
2Verify garnishment with treasury
900 ms25 hits
3Identify lock reason (LLM)
700 ms54 hits
4Check fraud risk score
700 ms13 hits
5Check garnishment status
300 ms25 hits
6Check if account is locked
200 ms60 hits

Recent runs (showing 6 of 60)

5459b5d2494a · 6/1/2026, 10:45:29 PM
outcome raised-to-fraud-teamlatency 12.38 s
Outcome
raised-to-fraud-team
Total latency
12.38 s
Steps
6
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ sophia.s22@outlook.de
85 mstool-call (inbox)
2
Check if account is locked
→ locked
222 mstool-call (account-system)
3
Identify lock reason (LLM)
→ fraud_suspicion
909 msclaude-haiku-4-5
4
Check fraud risk score
→ high
808 msclaude-haiku-4-5
5
Send for human review
→ escalated to fraud team
10.20 shuman-review
6
Send decision email to customer
→ sent — fraud review pending
154 mstool-call (mailer)
f954f93355fd · 6/1/2026, 10:45:29 PM
outcome auto-unlockedlatency 12.12 s
Outcome
auto-unlocked
Total latency
12.12 s
Steps
6
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ miriam.s99@n26.com
131 mstool-call (inbox)
2
Check if account is locked
→ locked
125 mstool-call (account-system)
3
Identify lock reason (LLM)
→ no_reason_found
539 msclaude-haiku-4-5
4
Send for human review
→ approved by analyst
10.97 shuman-review
5
Unlock account
→ unlocked
125 mstool-call (account-system)
6
Send decision email to customer
→ sent — account unlocked
233 mstool-call (mailer)
d588ab1601b8 · 6/1/2026, 10:45:29 PM
outcome auto-unlockedlatency 13.18 s
Outcome
auto-unlocked
Total latency
13.18 s
Steps
6
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ hannah.r93@web.de
164 mstool-call (inbox)
2
Check if account is locked
→ locked
277 mstool-call (account-system)
3
Identify lock reason (LLM)
→ no_reason_found
883 msclaude-haiku-4-5
4
Send for human review
→ approved by analyst
11.53 shuman-review
5
Unlock account
→ unlocked
157 mstool-call (account-system)
6
Send decision email to customer
→ sent — account unlocked
172 mstool-call (mailer)
3f099e1f556a · 6/1/2026, 10:45:29 PM
outcome not-lockedlatency 622 ms
Outcome
not-locked
Total latency
622 ms
Steps
3
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ sophia.r54@outlook.de
194 mstool-call (inbox)
2
Check if account is locked
→ not locked
283 mstool-call (account-system)
3
Send 'no action needed' email
→ sent
145 mstool-call (mailer)
873b382e879e · 6/1/2026, 10:45:29 PM
outcome auto-unlockedlatency 11.56 s
Outcome
auto-unlocked
Total latency
11.56 s
Steps
6
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ anna.r92@gmail.com
110 mstool-call (inbox)
2
Check if account is locked
→ locked
304 mstool-call (account-system)
3
Identify lock reason (LLM)
→ no_reason_found
772 msclaude-haiku-4-5
4
Send for human review
→ approved by analyst
10.04 shuman-review
5
Unlock account
→ unlocked
216 mstool-call (account-system)
6
Send decision email to customer
→ sent — account unlocked
113 mstool-call (mailer)
c5c0f22e469f · 6/1/2026, 10:45:29 PM
outcome not-lockedlatency 425 ms
Outcome
not-locked
Total latency
425 ms
Steps
3
Cost
€0.0000
#StepLatencyModel
1
Receive unlock request via email
→ fabian.m63@n26.com
138 mstool-call (inbox)
2
Check if account is locked
→ not locked
135 mstool-call (account-system)
3
Send 'no action needed' email
→ sent
152 mstool-call (mailer)